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| 1.
Is outsourcing safe? |
We go to extreme lengths to protect your data. We make
sure that only the right people working on a project have
access to the data.In addition to performing employee
background checks we also monitor access electronically
. We make sure "nobody from any competitor or any
outside customer is allowed inside. Additionally, all
removable media, such as floppy drives or CD-ROM drives,
"where you can copy some data and take it out," is removed from the workstations inside the ODC. |
| 2.
Can I outsource to a company, who is so far away? |
Yes. We are far only physiaclly, but we
are always available online on webchat or Instant messangers
or Email. With Internet, we arenever far from our clients. |
| 3
.Do you provide post-development maintenance? |
Yes, we do support all software we design and deliver
on the basis of a separate support/maintenance contracts.
This generally includes bug-tracking and fixing. Feature
enhancements and developments are handled as separate
contracts. We track all post maintenance requests, issues,
bugs. |
| 4.
Is my effort more when I outsource? |
No. By outsourcing you will be having time
to focus on building and strengthening your companies
core business. |
| 5.
How can we be sure that the software you develop for us
will not end up in a competitor's hands after it is completed?
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We have confidentiality agreement with our
each and every team member. This confidentiality is also
validated on the basis of existing laws. Most importantly,
our team consists of skilled professionals, who would
not risk their career or professional integrity by misusing
a customer's code. |
| 6.
What kinds of guarantee do we get that the work is done
well? |
We give you a one month of warranty after
the final delivery for all bug-fixing, etc. After the
warranty period, we sign a separate monthly or quarterly
support/maintenance contract with you, so that you continue
to get ongoing support. |
| 7.
How does Dotcom protect confidentiality? |
Before a initiating a project, we signs a Non Disclosure
Agreement (NDA) and Project Confidentiality Agreement
with the client. Under this agreement, we keep the client
and offshore project-related information in strict confidence.
Any references or client’s outsourcing project details
are not revealed without the prior approval of the client.
We also sign a Non Disclosure agreement with our employees
so that the confidential information of the client is
not shared with any external entity. |
| 8.
How do I communicate my requirements? |
You can communicate with us using email,
instant messagners or through phone. |
| 9.
How do I monitor if my job is being done? |
We will be giving you a project management
login which will help you to monitor your project update.
We will also provide you with a communication channel
with the account manager with whom you can consently talk. |
| 10.
Does it cost me to communicate to the person I have hired
in the outsourcing company? |
No. You can always comminucate to the person via instant
messangers,emails or phone. |
| 11.Why
should I outsource? |
Reducing costs - transforming fixed costs to variable
costs providing operational flexibility
Access to expertise - of outsourcing partners many of
whom offer domain competencies
Focus on core business - a firm's executives are freed
to focus on building and strengthening their company's
core business
Increased operational flexibility -allowing organizations
to better adapt to market changes and customer demands
Improved service quality
Ability to scale - rapidly to match a company's growth
Cost reduction and the availability of talented resources
has made several global companies flock to offshore
locations like India. The cost reduction factor, this
is just one of the reasons one should consider offshore
outsourcing. Most parties who outsource are unaware
that Indian Service Providers do not just offer cost
effective solutions, but also value addition by improving
productivity and quality.
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